FAQs

How much does delivery cost?

A standard shipping charge of ₹99 applies to orders that do not qualify for free shipping. Shipping is free on orders above ₹1699. See our Shipping & Delivery Policy.

How long will delivery take?

We aim to dispatch orders within 2–3 business days of order confirmation, to addresses within India only. Delivery time after dispatch depends on your pin code and the courier.

How do I track my order?

Once your order is dispatched you will receive an email with a tracking link. You can also see your order status under My Account.

Can I cancel my order?

Yes, free of charge, before it is dispatched — write to support@truzfashion.in with your order number. After dispatch, you can request a return once it is delivered.

Can I return or exchange a product?

Yes, within 7 days of delivery. The product must be unused, unwashed, with all tags and original packaging. A reverse-pickup fee of ₹99 per item applies unless the product was damaged, defective or wrong. Innerwear, jewellery, beauty products and items marked non-returnable cannot be returned. See our Refund & Returns Policy.

When will I get my refund?

Within 7 working days after the returned product reaches us and passes the quality check — to your original payment method, or to your bank account/UPI for Cash on Delivery orders.

What if I receive a damaged or wrong product?

Tell us within 48 hours of delivery at support@truzfashion.in with your order number, photos and (if possible) an unboxing video. We will replace it or refund you in full, including shipping.

Do I need an account to order?

No. You can check out as a guest. An account makes it easier to track orders and returns.

How can I contact you?

Use our contact form, email support@truzfashion.in or call +91 87960 52024 (Mon–Sat, 10 AM – 6 PM).